Refund policy

Can I change my order?

Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email orders@fiveninewhiskey.com before the order ships.

Can I return my order?

Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email orders@fiveninewhiskey.com and we will make it right. 

Can I cancel my order?

Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to orders@fiveninewhiskey.com. 

Can I get a refund?

We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to orders@fiveninewhiskey.com. 

What happens if my order arrives

If your order arrives damaged, our team will work to make it right! Send us an email orders@fiveninewhiskey.com with a photo of the damaged order and we will coordinate a reshipment within 3 business days.